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To those of you who don't know, Howrse is an online horse browser game by Owlient/Ubisoft.

Long story short, I made some remarkable achievements in the game (top 400 ranking, 400+ days of seniority, 10 millions of equus, tons of divines and special horses) which required tons of efforts to achieve.

I was unable to play for some time due to other activities, and my PC was broken. To my surprise, recently I tried to log into the game only to find that my account has been deleted by the server.

I heard that accounts got deleted after 90 days of inactivity, so I guess thats how I got deleted. There is no notification warning in my email before I got deleted, nothing.

My point is that 90 days of inactivity is quite a short time for someone's hard work to just vanish down the drain. A good company's game account should stay longer without fear of getting deleted. Or at least give a longer period of break time than 90 days.

Some of you might say it's just a game and get over it, but what if someone spent tons of real money to buy passes for the game only to find that their account has been deleted?

I have asked the company why I got deleted, but received no reply so far. So I'm warning you guys, be careful or you will experience the same experience I have.

Reason of review: Poor customer service.

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Guest

I put actual money into my account (around $30 worth) and was inactive for half a year due to my parents' divorce and legal stuff, I just didn't have the time or mental energy to play. I was -devastated- when I tried to log in and found out they deleted my account.

This was years ago and in 2017 I made another account.

AGAIN, I was inactive for around half a year due to other depressing life stuff, and they deleted that one too. I don't think I'm going to make another account at this point.

Guest

Wow, i tried ti log on my old account, it didn't work. So.

I tried to log on with the password on my email, and still didnt work. I created other account and got banned for multi-accounts :D.

I asked on the support, if there's any account with my name (from old acc) and i found out, there wasn't any. Thx :D So practically banned for nothing, just wanted to play this game.

Guest

I've been playing howrse since it originally launched. I made an international move in 2014 and was unable to log in.

My decade+ old account was erased. My soul was crushed. I made a new one, rebuilt as best i could, life got in the way and now I've lost that one, too.

Never got warnings for either account. Great way to treat your loyal players.

Guest
reply icon Replying to comment of Guest-1857980

Exactly!! The no warnings thing is what makes me the most upset. The least they could do was email a warning.

Guest

I started playing howrse in 2011. I had a lot of stuff on my account, it was one of my favourite games as a kid.

I tried to log in just then, only to find out my account has been deleted due to inactivity. I'm so upset.

I really don't want to start again, it'll take me too long to get where I was. :(

Guest

I too just emailed them after life got in the way of gameplay. Tons of money spent on that game and many hours of gameplay down the toilet.

They welcomed me back to start again- negative.

I spent real money (totally my choice) and they chose to trash my account. Iโ€™ll go elsewhere to who actually values players who spend real money.

Helmut Mmh

My account that I had spent real money on and I'd had since nearly the start of the game got deleted as well. I started again and have had to spend a bunch more money to get anywhere near where I was before. Buy it seems that some things you can't buy even with real money, such as access to the direct sales (the starter pack claims it gives you access to the direct sales, but I've yet to get access after 4 days) and anything unlocked with seniority, including adding boxes to your Equestrian Center and making new breeding farms (even though I bought a Pegasus account) I feel like I've been thoroughly scammed by a game I used to really enjoy.

Guest
reply icon Replying to comment of Helmut Mmh

Same thing happened to me. So many passes spent and even a NIB project that I spent a LOT of time on.

It had been 5+yrs since I played. I had a Pegasus account, Divines, LOTS of perks etc. Tons of passes I purchased and the account was deleted due to inactivity. I had to make a new account.

Yet I see old friends who haven't logged in 2+ years and those accounts are still viable. I did request a recovery from Owlient and they said, it was deleted after 180+ days of inactivity and as far as the inactive accounts that I can still see as active, they claim it must have been overlooked by the algorithms and or other reason, which they said they wouldn't explain due to privacy reasons of other players.

Just sad I lost so much, REAL $ too, the memories, the rare apples, the effort. I will not be spending money this time around, so my game will be a LOT more casual.

Be Xwb

So annoyed. I canโ€™t believe theyโ€™ve deleted our accounts without even warning.

Guest

Im thankful I found this page because I have been freaking out. I just discovered this and my account had hundreds of horses and immortals and breeding farms and arghh it is so frustrating why in the world would the site do this to people.

Like we pay good money for the game and our recompense is to lose everything because life got in the way and we couldn't play for 1/4 to 1/2 a year? It is absolute insanity and they should at least send an email.

That much. I can't even imagine the amount of players they have lost because of this thing.

Guest
reply icon Replying to comment of Guest-1713211

Iโ€™ve played this game since it had come out & I have lost several accounts due to things happening in life. It is so frustrating & itโ€™s got to the point that now I donโ€™t spend a whole lot on the game anymore & try to build passes as much as possible without buying them.

Guest

Lost HUNDREDS of dollars after a hiatus due to illness and lost of hard work. Very sad and poor customer service in this game!

Guest

I had my account for quite a while and it got deleted without any warning or notification either. What irks me the most about this situation is I've seen several accounts that haven't been active for almost a year or longer that are still up and have yet to be removed, so I'm not sure how they decide which accounts to delete or leave alone. It definitely made me stay away from the game for quite a few years.

Guest

I had my account for 10 YEARS and it was deleted. I have the proof of my purchases and the original email from when I made my account in 2009.

But they won't fix it. Absolutely disgusting

Guest

Same thing happened to me. I had an account for many, many years until it was recently deleted.

I spent real money on this game but evidently, Owlient does NOT keep records of this.

So all of the things I worked so hard for over many years are completely gone, unrecoverable, with no warning. Really pissed

Guest

Same, spent about 4 years playing just to have it removed

Guest

The *** same thing happened to me, twice. Still cant get over this, also because I had some special breedings and stuff, and also spent real money in the game.

Guest

This is really annoying. I spend tons of my money as a child on this game to log in today for it to just have me completely restarted.

They never tell you that accounts get deleted after a certain amount of time and they never emailed me.

I couldn't play because I had school and my PC had broke. This game was a complete waste of my time.

Guest

yeap! 6 long years with horse $2000 of REAl money spent on passes and to find my account deleted was a huge kick in the guts!

I cried! to be such a loyal supporter of the game and to have spent so much REAL money on the game...

an email of warning would of been appreciated... instead, I get the "your account is no longer active" or whatever it was

Guest

This is honestly one of the most annoying things I've ever heard of. I don't even want to play anymore.

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